Privacy Policy and Terms of Service
PLEASE include your suite or apt # in your mailing address. Your order will not be sent until we get it.
Before you read our terms of service, I would like to say, if you are looking for your perfect guitar pick or mandolin pick, then you have come to the right place! Also, with over 100 pick models to choose from, I am confident you will find your perfect plectrum here.
We will NOT sell your information. I do not appreciate when it happens to me, so I will NOT do that to you. You will get periodic emails from V-PICKS like monthly newsletters and mailers on special deals on V-PICKS. A You can easily unsubscribe to these at any time.
Note: We do NOT give refunds. Although we are happy to exchange picks for you, but we DO NOT do refunds. Also, there is a $5 exchange fee. This covers Shipping, envelopes, and picks broken by USPS that we have to eat. If it was our mistake, then there is no exchange charge, of course. Please note: Tennessee customers will be charged TN Sales Tax @ 9.25%.
Attention International Customers:
We are living in a world that is so fearful of getting the covid virus, shipping companies are being rendered immobile and unable to do their jobs correctly. Orders that normally take 2 weeks as they should are taking up to 4 months to arrive to their destination. This is UNACCEPTABLE in my opinion but there is nothing we can do about it. We can only promise that we shipped your picks in a timely manner. Therefore, we will not refund or resend any international orders that do not reach their destination. If you don't get your package in the time you think you should, may I suggest you call your local post master with your international USPS tracking #. This would be the first logical step to take. USPS is not taking our calls and we cannot check your packages for you. Only your local post master can help with this matter. Sorry to be so abrupt and cold about this, but with the times we are in, we have no other option.
Terms of Service for Central and South America
If you live in Central or South America please read this. We do not guarantee delivery of your pick order unless you pay extra for International Express USPS. This will normally cost $40.00 USD extra. If you choose for us to send your order regular USPS First Class, we will NOT resend it or refund it if your order gets lost or stolen. Additionally, we have had a lot of trouble getting orders to our customers in these countries unless International Express is the shipping method. Again, we will not resend or refund any order to Central and South America that was shipped USPS First Class.
We DO NOT ship to Mexico. We have tried many times but for some reason the packages just do not get to their proper destination. Therefore, our decision.
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